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It is now August 27, in the USA. I turned it off on purpose. The printing function works fine. The copying function works fine. Up until today, I have been able to scan without any problems. I haven't scanned anything for a few months now, but still, I haven't had any previous problems until now. Hp officejet pro 8025e manual, when I tried to scan a document, my computer told me it could not "communicate" with the printer. More specifically, it says, "Unable to Communicate with the Scanner".
It tells me to turn the printer on and off, to make sure all cables are securely connected and to download the HP doctor. I turned the printer on and off several times. I unplugged then plugged back in after a 30 second delay both the printer power cord and USB cord a few times.
I downloaded the HP Doctor software. Ran it a few times. Each time the software ran a test scan, there was no result from it. It was as if the test scan blinked then disappeared. I checked all connections and all are secure. I have a sinking feeling it has to do with yet another bad update from either HP or Microsoft. How do I /48510.txt hp officejet pro 8025e manual How do I get the scan function back? HP, if you are продолжение здесь, please offer alternative contact methods other than "phone" for your Deaf and Hard-of-Hearing customers.
HP, if you are watching, please make the serial number large enough for a human being to read. Better yet, hp officejet pro 8025e manual the serial number sticker on the front of the printer. Go to Solution. This is for previously installed e that may have lost communication between the PC and the scanner function of the e.
Turn off printer. I can't insert hyperlinks. Go to the HP website and search for e setup. They will take you to a webpage with all the software and drivers available for e.
Follow instructions. Wait until you finish the next step. You can open it up again and add a printer later. Run Windows Update and download the HP driver it will be in the optional driver update section.
Restart computer. Yes, you do need this driver. No matter how many times you try, HP Smart will never, ever find your printer. You must start with Easy Start because Easy Start will find your printer and tell Windows what printer you have, and then Windows will send you a driver update.
Why we have two different companies sending us driver updates is beyond me. By the way, you must start with the mini Easy Start because the bigger Easy Start by itself will not recognize the scanner you will get an error message during set-up. Why there are so many steps, I don't know. Don't worry. Print a test page. There will be only one printer in there. But after you print the test page, that duplicate printer under Devices Printers will magically читать статью. Now you have only one e printer.
Go into Devices in the Control Panel or Settings and make e your default printer. At this point, you still do need to make e your default printer. You won't know which one is the good version and, yes, there is a good version and a bad version, but you can't figure it out until you do the test page, then the bad one disappears.
Try finishing the HP Smart app set up. Close the app. Stick it somewhere in a dark corner in your PC. You will most likely never use this app again. I haven't since I got e in Follow the prompts, remember you want the USB connection. This was after countless configurations of the steps. I think I ran about seven or eight different scenarios until this one worked. Hope it works for others in the same situation. View solution in original post.
Welcome to the HP support community. I have brought your issue to the attention of an appropriate team within HP. They will likely hp officejet pro 8025e manual information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information serial numbers and case details.
If you are unfamiliar with how the Community's private message capability works, you can learn hp officejet pro 8025e manual that here. Sandytechy20 I am an HP Employee. Thank you, but that wasn't pertient to the problem I had. It was just disability support, but I found the private message. Thank you. Didn't find what you were looking for? Ask the community. Community Home. Need Windows 11 help?
Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account hp officejet pro 8025e manual allows you to connect with HP support faster, access a hp officejet pro 8025e manual dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Level 3. HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. Hp officejet pro 8025e manual Inkjet printer Scan Issue. Accepted Solutions. Edited to add deleting e from printer lineup if previously installed. All by myself, thank you! For Windows 10, bit. Restart PC. Run a test scan. It worked for me. Hope it works for others. Was this reply helpful?
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